Refund policy
Returns and Exchanges
Most items can be returned within 30 days of delivery. Items must be new and uninstalled, with all original parts and packaging. Restocking fees vary by brand and product. We work with our brand partners to keep them as low as we can.
How to Return
You can initiate a return from your online account.
Not Returnable
- Light bulbs
- Custom and built-to-order items
- Floor models, open-box and clearance items
- Orders over $5,000, including multiples of the same fixture that total over $5,000
- Items that have been modified, installed or used
- Items missing original packaging or not in resalable condition
- Items bought somewhere other than EL Design, or without an original receipt
- Orders shipped outside the U.S.
Cancellations
You can cancel within 72 hours of placing an order at no charge, as long as it hasn't shipped. Custom items may carry a cancellation fee. A change in lead time or backorder date doesn't qualify an order for cancellation.
Damaged Shipments
Report damage within 72 hours of delivery. To file, submit a Claims Form through your online account, with photos of the product and its packaging.
Warranty
Every item has a one-year warranty from the purchase date. We'll repair or replace defective items at our discretion. To file, submit a Claims Form through your online account.
Sales Tax
We collect sales tax in applicable states. A valid exemption certificate removes it. For trade orders, a valid resale certificate for the ship-to state removes it.
Trade Program
Lighting designers, architects, interior designers and contractors can apply for trade pricing. View Trade program details.